After project launch, the implementation support kicks in
Getting the project up to speed fast and effectively is one of the most crucial parts in ensuring your ROI.
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Simon Smith
Company position
Benefits of getting valuable implementation support
During implementation phase:
Thanks to a proper kick-off, both sides know exactly what is important to achieve now, later and in the future.
All project management steps get laid out to create transparency regarding who, what and when.
Experienced custom success managers (CSM) ensure adequate expectation management at an early stage.
The project goes live in the best way possible to guarantee a satisfying learning experience for all stakeholders.
After going live:
Once everything got released, the support transforms to an ongoing help for a successful adoption.
Regular meetings with the CSM provide an experienced view on the metrics and leave room for your questions.
The support ticket system is available for you when you experience some technical hiccups and acts quickly.
Now visit insightful customer events, get steadily update notifications and apply for a public reference story.